Privacy Policy

1. Introduction

Insight Neurodevelopment Clinic (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information lawfully, fairly, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or our remote ADHD and Autism Spectrum Disorder (ASD) assessment services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection legislation.

2. Who We Are

Insight Neurodevelopment Clinic is an independent provider of remote ADHD and Autism (ASD) assessments for individuals in the United Kingdom.

We provide assessment and diagnostic services only. We do not provide treatment, medication prescribing, or ongoing clinical care.

3. Information We Collect

Depending on the services you use, we may collect the following information:

Personal Information

• Full name
• Date of birth
• Postal address
• Email address
• Telephone number
• NHS number (where provided)
• GP details
• Emergency contact details (where appropriate)

Health Information

As part of your assessment, we may collect:

• Medical history
• Mental health history
• Neurodevelopmental history
• Family history
• Educational history
• Occupational history
• Questionnaire responses
• Assessment notes
• Clinical observations
• Copies of previous medical or psychological reports

This information is considered “special category” personal data under UK GDPR.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar technologies
• Website usage statistics

4. How We Use Your Information

We use your information to:

• Arrange appointments
• Conduct ADHD and ASD assessments
• Produce assessment reports
• Verify your identity
• Contact you regarding appointments
• Respond to enquiries
• Process payments
• Improve our website and services
• Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

5. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests in providing and improving our services.
• Your consent, where required.
• Provision of health care and health management under applicable UK data protection legislation.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Members of our clinical team.
• Administrative staff involved in your care.
• Secure technology providers supporting our website and video consultations.
• Payment processing providers.
• Your GP or another healthcare professional, with your consent.
• Regulatory authorities where legally required.
• Law enforcement agencies where required by law.

We only share the minimum information necessary.

7. Confidentiality

All clinical information is treated as confidential.

We will not disclose your information without your consent unless:

• Required by law.
• Necessary to protect you or another person from serious harm.
• Required by a court order.
• Required by professional or regulatory obligations.

8. Data Security

We use appropriate technical and organisational measures to protect your personal information.

These include:

• Secure encrypted systems.
• Password-protected records.
• Restricted staff access.
• Secure video consultation platforms.
• Secure cloud storage where appropriate.

Despite our best efforts, no electronic system can be guaranteed to be completely secure.

9. Data Retention

We retain personal and clinical records only for as long as necessary to fulfil the purposes for which they were collected and to comply with legal, regulatory, insurance, and professional requirements.

When information is no longer required, it will be securely deleted or destroyed.

10. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information where legally applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request transfer of your personal information where applicable.
• Withdraw consent where processing relies on consent.

Some rights may be limited where we are legally required to retain healthcare records.

11. Cookies

Our website may use cookies to improve functionality and analyse website usage.

You can manage cookie preferences through your browser settings.

Where legally required, we will ask for your consent before placing non-essential cookies.

12. Third-Party Services

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Where assessments are carried out for children or young people, personal information will normally be provided and managed by a parent or person with parental responsibility.

We only collect information necessary to provide the requested assessment.

14. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

16. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Insight Neurodevelopment Clinic

Email: info@insightneurodevelopment.com

Telephone: 07474824484

Registered Address: England – UK

Website: insightneurodevelopment.com

17. Complaints About Data Protection

If you are dissatisfied with how we have handled your personal information, we would appreciate the opportunity to address your concerns in the first instance. You also have the right to make a complaint to the UK Information Commissioner’s Office (ICO) if you believe your personal information has been processed unlawfully or your data protection rights have been infringed. Further information is available on the ICO website.